911 Communications

911 About US:

Lawrence County currently employees full-time and part-time telecommunicators. Each shift has a Supervisor and is overseen by the 9-1-1 Deputy Director.

All public safety telecommunicators and supervisors have completed the Counties training program outlined by the emergency medical dispatch to provide pre-arrival instructions on emergency medical calls.




What to expect when you call 9-1-1:

  • When you call 9-1-1, an Operator will ask you the following questions:
  • Location of your emergency
  • Do you need police, fire, EMS
  • They will instruct you what to do next based off the type of emergency
  • Please be patient as they take your information as they relay it to the necessary agencies to assist you.






Text to 9-1-1:

  • Wireless customers in Lawrence County can send a short message service (sms) text message to a 9-1-1 dispatcher from a mobile phone or device.
  • This allows 9-1-1 access to people with hearing/speech impairments, as well as those in situations where it is unsafe to speak on the phone.
  • Non-Emergency issues should still be communicated to our 9-1-1 Center through its non-emergency line at (724) 656-9300.


How to Use Text to 9-1-1

  • Enter the numbers "911" in the "to" field.
  • Send a short message service (SMS) text message with no more than 150 characters.
  • Use simple words and do not use abbreviations or slang.
  • Do not send photos or videos.
  • Do not send your emergency text to anyone else but 9-1-1.
  • Your text message should include: location and municipality.
  • Type of help you are needing: (fire, ambulance, police, etc.)
  • Be prepared to answer questions and follow instructions from the 9-1-1 Operator.



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